Refund Policy

1. Refund Policy Overview

At Gsantivirussales, our goal is to provide reliable technology products, digital protection solutions, and helpful customer support. We understand that circumstances may change after a purchase, so we have established the following refund guidelines.

By placing an order through our website, you acknowledge and agree to the applicable terms described in this Refund Policy.

2. Digital Products & Software

Digital products, software licenses, subscriptions, activation codes, and electronically delivered products may be eligible for a refund only when the product has not been activated, redeemed, downloaded, or otherwise used, subject to the applicable product terms.

Digital purchases may generally be considered for refund when:

• The activation code or license has not been redeemed.
• The product has not been activated or used.
• The customer contacts us within the applicable refund period.
• The order can be verified through our records.

Activated or redeemed products

Once a digital license, activation key, subscription, or similar product has been redeemed or activated, it may no longer be eligible for cancellation or refund unless required by applicable law or the specific product terms.

3. Physical Products

If Gsantivirussales offers physical technology products, return and refund eligibility may depend on the condition of the item, shipping status, and the return requirements associated with that product.

Items requested for return should generally be returned in appropriate condition and with the original accessories, packaging, and documentation where applicable.

• Products damaged after delivery due to misuse may not qualify for a refund.
• Missing accessories or components may affect refund eligibility.
• Products that have been modified or altered may not be accepted for return.

4. Refund Eligibility

Refund requests are reviewed individually based on the order details and the type of product purchased. We may request additional information to verify the order before approving a refund.

To help us process your request, please provide:

• Your full name.
• Order number or purchase information.
• Email address used for the purchase.
• The reason for your refund request.
• Any relevant information about the product or activation status.

5. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed, particularly when an order has already been processed, digitally delivered, activated, or shipped.

If an order has already been fulfilled or activated, the request may instead be handled under the applicable refund or return terms.

6. Non-Refundable Situations

Unless otherwise required by applicable law, a refund may not be available in circumstances such as:

• A digital license or activation key has already been redeemed.
• A subscription or digital service has already been activated or substantially used.
• The customer cannot provide sufficient order information to verify the purchase.
• The product has been damaged through misuse, unauthorized modification, or improper handling.
• A refund request falls outside the applicable refund period.

7. Refund Processing

Once a refund is approved, we will initiate the refund using the applicable payment method or process available for the original transaction.

The time required for the refunded amount to appear in your account may depend on your payment provider, card issuer, bank, or other financial institution.

Gsantivirussales does not control the processing time imposed by third-party payment providers.

8. Partial Refunds

In certain circumstances, an approved refund may be issued for less than the original purchase amount. This may apply where only part of an order qualifies, where an item is returned incomplete, or where other applicable terms affect the refund amount.

9. Incorrect or Duplicate Orders

If you believe you accidentally placed a duplicate order or received an incorrect product, please contact our support team promptly so we can review the transaction and determine the appropriate resolution.

10. Changes to This Refund Policy

Gsantivirussales may update this Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

The latest version published on this page will represent the current Refund Policy.